Refund & Return Policy

Refund & Return Policy

At RSB Info Solution Stores, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return request must be initiated within 30 days of the date of purchase.
  • You must have a receipt or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return:

  • Downloadable software products
  • Items that have been opened, used, or altered
  • Items marked as “Final Sale” at the time of purchase
  • Products with broken or missing serial numbers

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@rsbinfosolutionstores.live with your order number and reason for return.
  2. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package the item securely in its original packaging and include your RMA number on the outside of the package.
  4. Ship the item to the address provided by our support team.

4. Return Shipping Costs

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong item shipped, defective product).

5. Refund Process

Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5–10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. Exchanges

If you received a defective or damaged item, we will happily exchange it for the same product. To request an exchange, please contact us at info@rsbinfosolutionstores.live within 7 days of receiving your order. We will arrange for the defective item to be replaced at no additional cost to you.

7. Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately at info@rsbinfosolutionstores.live or call 1-877-643-2157. Please include photographs of the damaged item and packaging. We will work with you to resolve the issue promptly, either through a replacement, repair, or full refund.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at 1-877-643-2157. We process orders quickly, so cancellations can only be accommodated if the order has not yet been shipped. If your order has already been shipped, you will need to initiate a return once you receive the item.

9. Warranty Claims

Many of the products we sell come with manufacturer warranties. If your product develops a fault after the 30-day return window, please refer to the manufacturer’s warranty documentation included with your product. Our support team can help guide you through the warranty claim process. Contact us at info@rsbinfosolutionstores.live for assistance.

10. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

We value your business and will do our best to ensure a smooth and fair resolution to any issues you may encounter.